Huscroft Flooring Limited – Terms & Conditions

1. INFORMATION ABOUT US

We are Huscroft Flooring Limited, a company registered in England and Wales (company registration

number 11627683). Our registered office is at Unit 10/5 Pickup Business Park, Grangefield Road,

Stanningley, LS28 6JP. VAT number: 357433388.

You can contact us by telephone at 0113 3486575, by email at info@huscroftflooring.com, or via our

registered office.

2. OUR CONTRACT WITH YOU

We will only accept orders once they have been reviewed. You will be contacted to confirm receipt of

your order and whether it can be fulfilled.

Orders may be rejected due to reasons such as stock unavailability or errors in pricing. In such cases, we

will offer alternatives or refund any payments made.

Each order will be assigned an order number for reference. Please use this number in any communication

regarding your order.

3. PRICE AND PAYMENT

Prices and payment terms will be clearly indicated at the time of your order. Products become your

property upon successful delivery.

In case of late payments, interest at 4% above the Bank of England base rate will be charged.

If the VAT rate changes after your order is placed but before delivery, the VAT rate will be adjusted

accordingly.

4. DELIVERY AND STORAGE

We will aim to deliver according to your selected shipping method. For out-of-stock items, delivery dates

are estimates.

If delivery is delayed due to external factors, you will be informed. You may choose to end the contract

and receive a refund, excluding costs incurred.

If you are unavailable to receive your delivery, redelivery charges and storage fees may apply.

After 30 days of storage at our premises, a charge of £10 per week will apply.

5. PRODUCT OWNERSHIP AND RESPONSIBILITY

You are responsible for the products once they are delivered to your specified address.

Before installation, inspect all products to ensure they meet your expectations. Once fitted or altered, the

products are deemed accepted, and we are no longer responsible for defects or suitability.

Any additional delivery costs due to incorrect access information or failed delivery attempts will be your

responsibility.

6. PRODUCT VARIANCE

Products may vary slightly from samples or images due to natural wood variations. This is not grounds

for a return or exchange.

7. BESPOKE GOODS

Goods that are custom-made or finished to your specifications, including but not limited to bespoke wood

products, hand-finished woods, stains, and made-to-order items, cannot be cancelled, returned, or

refunded under any circumstances. These products are considered bespoke and are unique to your order,

meaning they cannot be resold. If you are unsure whether an item is bespoke, please ask before placing

your order.

Please note that by confirming your bespoke order, you agree that these products are non-refundable and

non-returnable. This does not affect your statutory rights for faulty or misdescribed goods.

8. CHANGES TO YOUR ORDER

If you wish to modify your order, please contact us. We will inform you if the change is possible and if it

will affect the price or delivery timeline.

9. OUR RIGHT TO MAKE CHANGES

We may make minor changes to products to reflect new laws or improve quality. For significant changes,

you will be notified and given the option to terminate the contract and receive a refund.

10. TERMINATION OF CONTRACT

You can end the contract before delivery for non-bespoke goods. However, we may deduct reasonable

costs. For bespoke goods, cancellations or returns are not accepted.

11. LIMITATIONS OF LIABILITY

We are not liable for any losses caused by third-party fitters or delays outside our control. We will not be

responsible for business losses or indirect damages.

12. DISPUTE RESOLUTION

If you have a complaint, please contact us at info@huscroftflooring.com, and we will work to resolve the

issue. You also have the option to pursue alternative dispute resolution or court action as per English law.

13. PERSONAL DATA AND MEDIA USE

Your personal data will be handled according to our privacy policy. If you share images or media with us,

we may ask for permission to use them in our marketing.

14. OTHER TERMS

This contract is between you and Huscroft Flooring Limited, and no other party can enforce it. Even if we

delay enforcement, we retain the right to do so at a later time.

Huscroft Flooring Limited Privacy Policy.

Last updated: 21st October 2024

1. This Privacy Policy describes how Huscroft Flooring Limited (the "Site", "we", "us", or "our")

collects, uses, and discloses your personal information when you visit, use our services, or make a

purchase from www.huscroftflooring.com (the "Site") or otherwise communicate with us

(collectively, the "Services").

2. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services,

whether you are a customer, website visitor, or another individual whose information we have

collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully.

3. By using and accessing any of the Services, you agree to the collection, use, and disclosure of

your information as described in this Privacy Policy. If you do not agree to this Privacy Policy,

please do not use or access any of the Services.

4. Changes to This Privacy Policy

4.1 We may update this Privacy Policy from time to time, including to reflect changes to our

practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy

Policy on the Site, update the "Last updated" date and take any other steps required by applicable

law.

4.2 How We Collect and Use Your Personal Information To provide the Services, we collect and

have collected over the past 12 months personal information about you from a variety of sources,

as set out below. The information that we collect and use varies depending on how you interact

with us. In addition to the specific uses set out below, we may use information we collect about

you to communicate with you, provide the Services, comply with any applicable legal

obligations, enforce any applicable terms of service, and to protect or defend the Services, our

rights, and the rights of our users or others.

5. What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site

and use our Services. When we use the term "personal information", we are referring to

information that identifies, relates to, describes or can be associated with you.

The following sections describe the categories and specific types of personal information we

collect.

5.1 Information We Collect Directly from You

Information that you directly submit to us through our Services may include: - Basic contact

details including your name, address, phone number, email. - Order information including your

name, billing address, shipping address, payment confirmation, email address, phone number. -

Account information including your username, password, security questions. - Shopping

information including the items you view, put in your cart or add to your wishlist. - Customer

support information including the information you choose to include in communications with us,

for example, when sending a message through the Services.

5.2 Through the Services.

Some features of the Services may require you to directly provide us with certain information

about yourself. You may elect not to provide this information, but doing so may prevent you from

using or accessing these features.

6. Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services

("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account,

including device information, browser information, information about your network connection,

your IP address and other information regarding your interaction with the Services.

7. Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and

service providers who may collect information on our behalf, such as: - Companies who support

our Site and Services.

8. Our payment processors, who collect payment information (e.g., bank account, credit or debit

card information, billing address) to process your payment in order to fulfill your orders and

provide you with products or services you have requested, in order to perform our contract with

you.

When you visit our Site, open or click on emails we send you, or interact with our Services or

advertisements, we, or third parties we work with, may automatically collect certain information

using online tracking technologies such as pixels, web beacons, software developer kits,

third-party libraries, and cookies. Any information we obtain from third parties will be treated in

accordance with this Privacy Policy.

9. We are not responsible or liable for the accuracy of the information provided to us by third parties

and are not responsible for any third party's policies or practices. For more information, see the

section below, Third Party Websites and Links.

10. How We Use Your Personal Information - Providing Products and Services.

We use your personal information to provide you with the Services in order to perform our

contract with you, including to process your payments, fulfill your orders, to send notifications to

you related to you account, purchases, returns, exchanges or other transactions, to create,

maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and

exchanges and to enable you to post reviews.

11. Marketing and Advertising.

We use your personal information for marketing and promotional purposes, such as to send

marketing, advertising and promotional communications by email, text message or postal mail,

and to show you advertisements for products or services. This may include using your personal

information to better tailor the Services and advertising on our Site and other websites. - Security

and Fraud Prevention. We use your personal information to detect, investigate or take action

regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and

recommend that you do not share your username, password, or other access details with anyone

else. If you believe your account has been compromised, please contact us immediately.

12. Communicating with you. We use your personal information to provide you with customer

support and improve our Services. This is in our legitimate interests in order to be responsive to

you, to provide effective services to you, and to maintain our business relationship with you.

13. Cookies Like many websites, we use Cookies on our Site. We use Cookies to power and

improve our Site and our Services (including to remember your actions and preferences), to run

analytics and better understand user interaction with the Services (in our legitimate interests to

administer, improve and optimize the Services). We may also permit third parties and services

providers to use Cookies on our Site to better tailor the services, products and advertising on our

Site and other websites. Most browsers automatically accept Cookies by default, but you can

choose to set your browser to remove or reject Cookies through your browser controls. Please

keep in mind that removing or blocking Cookies can negatively impact your user experience and

may cause some of the Services, including certain features and general functionality, to work

incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent

how we share information with third parties such as our advertising partners.

14. How We Disclose Personal Information In certain circumstances.

14.1 We may disclose your personal information to third parties for legitimate purposes subject

to this Privacy Policy. Such circumstances may include: circumstances may include: - With

vendors or other third parties who perform services on our behalf (e.g., IT management, payment

processing, data analytics, customer support, cloud storage, fulfillment and shipping).

15. Business and marketing partners User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you

choose to submit user generated content to any public area of the Services, this content will be

public and accessible by anyone. We do not control who will have access to the information that

you choose to make available to others, and cannot ensure that parties who have access to such

information will respect your privacy or keep it secure. We are not responsible for the privacy or

security of any information that you make publicly available, or for the accuracy, use or misuse of

any information that you disclose or receive from third parties.

We use Square Space to run our business and Stripe to take payment, for information about their

terms and conditions, privacy notices including how they use your personal information please

see their respective websites.

16. Third Party Websites and Links Our Site may provide links to websites or other online

platforms operated by third parties. If you follow links to sites not affiliated or controlled by us.

We do not guarantee and are not responsible for the privacy or security of such sites, including the

accuracy, completeness, or reliability of information found on these sites.

17. Information you provide on public or semipublic venues, including information you share on

third-party social networking platforms may also be viewable by other users of the Services

and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such

platforms or of their owners or operators, except as disclosed on the Services. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any

personal information about children. If you are the parent or guardian of a child who has provided

us with their personal information, you may contact us using the contact details set out below to

request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual

knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal

information of individuals under 16 years of age.